Shipping & Returns
EC Design ships using insured mail through The United States Postal Service. In-stock items are usually ready to ship in 2-3 business days. We have Priority Mail (2-3 days) and Priority Mail Express (1-2 days) options. Packages over $200 must be signed for.
Please allow additional time for ring sizings or other modifications. Custom and special orders usually take about 4-8 weeks. Rush orders may be available, please contact us to inquire.
Returns & Exchanges
In-stock jewelry is eligible for exchange for studio or online credit only within 14 days of receipt. Shipping charges will not be refunded.
- Made-to-order and customized items are not returnable, this includes all sized and special ordered rings. Please double check your ring size before ordering. Most rings can be resized for a small fee.
- All returns require pre-authorization via email. Returns will not be accepted without authorization #. Please contact us for return authorization # and instructions.
- Returns must be unused, returned in perfect original condition, and accompanied by return authorization #.
- Special orders, customized jewelry, sale, discounted items and jewelry altered in any way are not returnable or exchangeable.
- Items must be shipped in strong, secure packaging and fully insured. Shipping costs are the responsibility of the consumer.
- EC Design cannot be liable for loss or damage while an item is in transit back to us, and will not assume responsibility for the item without proof of delivery and return authorization #.